1. Quotations and Estimates

• All quotes are valid for 30 days from the date of issue.

• Pricing may vary based on material availability, final measurements, and additional customizations.

• Estimates are based on provided measurements and subject to change after on-site templating.

 

2. Payment Terms

• A 50% deposit is required to begin fabrication and secure materials.

• The remaining 50% balance is due upon installation or delivery unless otherwise agreed upon in writing.

• Payments can be made via cash, check, or approved digital payment methods. Returned checks may incur a fee.

 

3. Templates and Measurements

• Accurate templating must be completed by a Granite Palace technician.

• Customers must ensure all cabinetry and appliances are in their final position before templating.

 

4. Installation

• Installations are scheduled based on material availability and project readiness.

• Access to the job site must be clear and safe for our crew to perform the work.

• Granite Palace is not responsible for plumbing, electrical, or appliance reconnections.

 

5. Cancellations and Rescheduling

• Orders canceled after templating may incur charges for time, materials, and restocking.

• Rescheduling must be done at least 48 hours in advance to avoid delay fees.

 

6. Material Disclaimer

• Natural and engineered stones have unique variations in color, veining, and pattern.

• Samples are representative but may not exactly match the final installed product.

• Minor fissures, pits, or irregularities are normal and not considered defects.

 

7. Warranty

• Granite Palace provides a limited one-year installation warranty against craftsmanship defects.

• Manufacturer warranties apply to products like quartz and cabinetry and must be claimed directly with the manufacturer.

• Warranty does not cover damages caused by misuse, neglect, or unauthorized alterations.

 

8. Liability

• Granite Palace is not liable for incidental or consequential damages.

• We are not responsible for damages to property due to pre-existing structural issues.

 

9. Customer Responsibilities

• Ensure the worksite is ready and accessible on the scheduled date.

• Review and approve final layouts and cuts before fabrication begins.

• Inspect completed work and notify us within 72 hours of any concerns.

 

10. Dispute Resolution

• Any disputes arising from our services will be handled in good faith through mediation before pursuing legal action.

• These Terms are governed by the laws of the state of North Carolina.