1. Information We Collect

When you text with Granite Palace, we may collect the following information:

• Your phone number
   

• Your name (if provided)
   

• Message content
   

• Appointment or service details
   

• Any media (e.g., photos) you voluntarily send
   

We do not collect or store sensitive information like credit card numbers via text message.

 

2. How We Use Your Information

We use the information you provide to:

• Respond to inquiries and provide customer support
   

• Schedule appointments or consultations
   

• Send updates about your project or installation
   

• Request reviews or feedback after service completion
   

• Share promotional offers, only if you opt-in
   

 

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. Your data may be shared only:

• With trusted service providers assisting in our operations (e.g., scheduling tools)
   

• If required by law or in response to legal requests
   

 

4. Opting Out

You may opt out of receiving text messages from Granite Palace at any time by replying STOP. If you opt out, you may still receive essential service-related messages unless you request complete communication removal.

 

5. Data Security

We take reasonable precautions to protect your information. However, please note that no method of communication over mobile networks or the internet is 100% secure.

 

6. Message Frequency & Charges

Message frequency may vary based on the nature of your project or inquiry. Message and data rates may apply depending on your carrier plan.

 

7. Changes to This Policy

We may update this policy from time to time. Any changes will be posted with an updated effective date.